Support Sidekick

Case Note

Template

0 characters

SLA Quick Lookup

Tier

Severity

Response Target

—

Date & Time

00:00:00

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Timezone

Quick Links

Port Reference

80	HTTP · CRL · OCSP
443	HTTPS · TLS
389	LDAP
636	LDAPS (Secure)
8080	OCSP Responder (alt)
8443	HTTPS Alt · Admin
25/587	SMTP · Submission
22	SSH · SFTP
3389	RDP

Diagnostic Wizard

Issue Category

Guided Troubleshooting

Target Domain / Host

Enter a domain and click Start Session to begin.

Target Domain

Case Number

Domain

Customer

Evidence Captured 0

No evidence yet. Use Guided Session or add manually.

Support SLA Reference

Availability24/5 Weekdays

S1 · Critical1 Hour

S2 · High6 Hours

S3 · Medium24 Hours

S4 · LowBest Effort

Phone / Chat Hold≤ 5 min

Availability24/7 Critical

S1 · Critical30 Minutes

S2 · High2 Hours

S3 · Medium8 Hours

S4 · LowBest Effort

Phone / Chat Hold≤ 3 min

Availability24/7 Full + TAM

S1 · Critical15 Minutes

S2 · High1 Hour

S3 · Medium4 Hours

S4 · LowBest Effort

Phone / Chat Hold≤ 2 min

Metric	Core	Enhanced	Premier
Availability	24/5	24/7 Critical	24/7 Full + TAM
S1 Response	1 Hour	30 Min	15 Min
S2 Response	6 Hours	2 Hours	1 Hour
S3 Response	24 Hours	8 Hours	4 Hours
S4 Response	Best Effort — all tiers
TAM	No	No	✓ Dedicated
RCA Reports	On Request	S1–S2	✓ Always
Hold Time	≤ 5 min	≤ 3 min	≤ 2 min

Command Library

Tool

Category

Command

Select a command above…

Rosetta StoneCross-tool command comparison — click any command to copy

Task	OpenSSL	Keytool	Certutil (Win)

PKI & Certificate Toolkit

🔐 Browser-Based CSR Generator — Keys are generated entirely in your browser using the Web Crypto API. Nothing is sent to any server. For testing purposes only.

Common Name (CN) *

Organization (O)

Org Unit (OU)

Country (C) — 2 letters

State / Province (ST)

City (L)

Email (optional)

Key Algorithm

Subject Alternative Names (SANs)0 SANs

OpenSSL Command Generator — Generates the correct command for your CSR. Nothing is sent to any server.

Show Algorithms: SCM Supported Industry Standard Post-Quantum

Key Algorithm

Key Size / Curve

Common Name (CN) *

Organization (O)

Org Unit (OU)

Country (C)

State (ST)

City (L)

SANs (comma-separated)

Signature Hash

Paste CSR (PEM format)

Paste Certificate (PEM format)

DNS & Email Diagnostics● Client-side via DoH

Domain

—

SPF

—

DMARC

—

DKIM

—

CAA

—

Enter a domain and click Check MX

Enter a domain and click Check SPF

Enter a domain and click Check DMARC

DKIM lookup requires a selector. Common selectors: google, selector1, selector2, k1, mail, dkim.

Enter domain + selector and click Check DKIM

Enter a domain and click Check CAA

Network Tools

🛰

Backend Required — Ping

ICMP ping requires raw socket access in a backend. Use quick local command mode below when backend is unavailable.

Host

Select host and click Build Local Command.

🗺

Backend Required — Traceroute

Traceroute requires backend execution. Use quick local command mode below when backend is unavailable.

Host

Select host and click Build Local Command.

🔌

Backend Required — Port Scan

Raw TCP scanning requires backend execution. Use a local single-port check command below when backend is unavailable.

Host

Port

Set host/port and click Build Local Command.

Domain

Record Type

Enter domain and record type

IP Address

Enter an IP address for PTR lookup

SCM API ExplorerDisconnected

Method

Endpoint Path

Base URL

Password

Customer URI

Base URL

Password

Customer URI

Method

Endpoint

Data Engine

Template Import / Export

Select Templates

Diagnostic Data Import / Export

Reset

Clears all saved templates, diagnostic steps, clocks, and links. Cannot be undone.